Full Storage Terms And Conditions

ISLE STORE - CONDITIONS OF AGREEMENT (SELF-STORAGE)

IMPORTANT: This is a legally binding Agreement. You (the "Occupant") should read it carefully before signing. By signing, you agree to all the terms and conditions set out below.

Owner (Us): Isle Store, Unit 18, Prospect Park Enterprise Estate, Prospect Rd, Cowes PO31 7GJ ("Isle Store", "Owner", "we", "us") Occupant (You): [Customer's Full Name] of [Customer's Address] ("Occupant", "you")

Agreement Summary (The "Cover Sheet")

This summary must be read in conjunction with the full terms and conditions below.

  • Storage Unit: Unit #[Unit Number]

  • Unit Size (Approx.): [Unit Size] sq ft

  • Facility Location: Isle Store, Prospect Park Enterprise Estate, Cowes PO31 7GJ

  • Move-In Date / Storage Period Begins: [Start Date]

  • Monthly Rent: £[Monthly Rent Amount]

  • Payment Due Date: The [Start Date] of each month, payable in advance.

  • Late Payment Fee: £10.00

  • Notice Period to Vacate: 14 Days

Full Terms and Conditions

STORAGE

  1. So long as all Fees are paid up to date and subject to these Conditions, You: (a) are granted a license during the Storage Period only to store Goods in the Unit allocated to You by Us from time to time and only in that Unit; (b) are deemed to have knowledge of the Goods in the Unit; and (c) warrant that You are the owner of the Goods in the Unit and/or entitled at law to deal with them in accordance with all aspects of this Agreement as agent for the owner.

  2. We: (a) do not have and will not be deemed to have knowledge of the Goods; (b) are not a bailee, custodian or warehouseman of the Goods and You acknowledge that We do not take possession of the Goods; (c) do not grant any lease or tenancy of the Unit or any part of the Facility and nothing in this Agreement creates a landlord and tenant relationship; and (d) retain control, possession and management of the Facility and the Unit and the You have no right to exclude Us from the Facility or the Unit.

  3. This Agreement will come into existence between Us and You when We notify You We have accepted Your order by signing the Cover Sheet. The Storage Period will begin on the date agreed with You during the order process and set out on the Cover Sheet.

COST

  1. Initial payment is required at the time of signing this Agreement and can be made either online or in person.

  2. You are responsible to pay: (a) the Storage Fee (being the amount set out in the Cover Sheet / Order acknowledgment or as most recently notified to You by Us). We will take the first payment on acceptance of Your order and will take subsequent payments in advance on the invoice date for each Storage Period or other date agreed with You (Due Date). It is Your responsibility to see that payment is made directly to Us on time and in full throughout the Storage Period. We will issue an electronic invoice following payment. Any Storage Fees paid will not be credited to Your account unless You identify the payment clearly and as directed by Us. We will not accept that payment has been made until it has received by Us in cleared funds; (b) a Late Payment Fee (£10) each time a payment is late or cancelled; (c) any costs incurred by the Us in collecting late or unpaid Storage Fees, or in enforcing this Agreement in any way, including but not limited to postal, telephone, debt collection, personnel and/or default action costs and associated legal and professional fees; (d) any government taxes or charges (including any value added tax) levied on any supplies made under this Agreement; and (e) the Cleaning Fee or charges for repairs, to be invoiced at Our discretion as described in Clause 23.

Where You have more than one agreement with Us, all will form one account and We may in our sole discretion apply any payment made by You or on Your behalf on this Agreement against the oldest amount due from You to Us on any agreement in the account.

DEFAULT – RIGHT TO SELL OR DISPOSE OF GOODS

  1. We take the issue of prompt payment seriously and We shall have a general and particular right of lien, which is a right to seize and sell or otherwise dispose of some or all of the Goods as security for Your obligation to make payments under this Agreement. If any sum owing to Us and other Fees related to this Agreement are not paid when due (Debt), You authorise Us without further notice to: (a) refuse You and Your Agents access to the Goods, the Unit and the Facility and to overlock the Unit until the Debt has been paid in full; (b) enter the Unit and inspect and/or remove the Goods to another unit or site and to charge You for all reasonable costs of doing so; and (c) hold onto and/or ultimately sell or dispose of some or all of the Goods in accordance with Clauses 8 to 10. You acknowledge that (a) We shall be entitled to continue to charge Storage Fees from the date the Debt becomes due until payment is made in full or the Goods are sold or disposed of; (b) We will sell the Goods as if We were the owner and will pass all rights of ownership in the Goods to the buyer; and (c) if You do not pay Fees on the Due Date, the value of any discounts and special offers (including periods of free storage) which You have received will be payable by You in full.

  2. If on expiry or termination of this Agreement for any reason, You fail to remove all Goods from the Unit, We are authorised to treat the Goods as abandoned and may sell or dispose of all Goods by any means in accordance with Clauses 8 to 10. You are liable for Storage Fees for the period from abandonment to the sale or disposal of the Goods together with any costs of disposal incurred.

  3. Before We sell or dispose of the Goods, We will give You notice in writing directing You to pay (if You are in default) or collect the Goods (if they are treated as abandoned). This notice will be sent by registered or recorded delivery to the postal address last notified by You to Us in writing and by email. If You fail to pay the Debt and/or collect the Goods, We will access the Unit and begin the process to sell or dispose of the Goods. You consent to and authorise the sale or disposal of all Goods without further notice. We will sell the Goods for the best price reasonably available in the open market, taking into account the costs of sale.

  4. Sale proceeds will be applied first against the cost of removal and sale of Goods and second to pay the Debt. If sale proceeds do not discharge all of these costs and the Debt, You must pay Us the balance within 7 days of a written demand from Us. If sale proceeds exceed the amount due from You, We will attempt to return the excess funds to you.

  5. If, in Our reasonable opinion, the Goods are not saleable, fail to sell, or are not of sufficient value to warrant the expense of attempting to sell, You authorise Us to treat the Goods as abandoned and We may dispose of all Goods by any means at Your cost.

  6. Any items left unattended in common areas at the Facility or outside Your Unit at any time shall be treated as abandoned and may at Our discretion be moved, sold or disposed of immediately with no liability to Us.

ACCESS

  1. You have the right to access the Unit during the Customer Access Hours (Mon - Sun: 7:30 AM - 5:30 PM), subject to the terms of this Agreement. Our Staffed Office Hours are Mon - Fri: 10:00 AM - 3:00 PM. Although on occasion there may not be any staff present in these hours.

  2. Access outside these hours may be granted by prior arrangement. We reserve the right to change Access Hours temporarily to other reasonable times without giving prior notice.

  3. Only You or Your authorised Agents may access the Unit. You are responsible for the actions of Your Agents. We may require proof of identity from any person at any time.

  4. We may refuse You access to the Unit and/or the Facility if monies are owing by You to Us, or if We consider the safety or security of any person has been threatened.

  5. You should not leave a key with or permit access to the Unit to any person other than Your own Agent. If You do so, it is at Your own risk.

  6. You authorise Us and Our agents to enter the Unit in the following circumstances and to break any lock if reasonably necessary: (a) on not less than 7 days’ notice to inspect or carry out repairs; (b) without prior notice in the event of an emergency or to prevent injury or damage; (c) if We believe the Unit is being used to store prohibited Goods or for a prohibited purpose; (d) if We are obliged to do so by law, by the Police, Fire Services, or other competent authority; or (e) to exercise Our lien or power of sale.

PROHIBITED ITEMS & USES

  1. You MUST NOT store (or allow any other person to store) any of the following in the Unit: (a) food or perishable goods unless securely packed so they are protected from and do not attract vermin; (b) any living creatures; (c) combustible or flammable substances including but not limited to gas, paint, petrol, oil, cleaning solvents or compressed gases; (d) firearms, explosives, weapons or ammunition; (e) chemicals, radioactive materials, biological agents, toxic waste, asbestos or other potentially hazardous substances; (f) any item that emits fumes, or odours; (g) any illegal item or substances or goods illegally obtained; (h) goods which are environmentally harmful; (i) currency, deeds and securities; and (j) items which are unique in nature and/or where the value to You cannot be assessed on a financial basis.

  2. You must not use portable heaters in the Unit at any time.

  3. You must not store in any Unit: (a) any Lithium-ion batteries exceeding a watt-hour (Wh) rating of 160 Wh unless they are built-in and cannot be removed; (b) portable battery chargers, power banks or any similar portable power source; (c) more than five (5) E-Scooters, E-Bikes, or similar battery-powered vehicles, unless the battery has been removed; (d) more than ten (10) laptops, tablets, or other items containing built-in batteries. 20.1. When storing any permitted Goods that contain built-in batteries you must ensure: (a) the Goods are free from visible physical defect or fault and (b) such Goods are not stacked and are stored allowing air circulation. 20.2. You will be liable for any breach of this Clause 20.

CONDITIONS OF USE

  1. You will be solely responsible for securing the Unit and ensuring it is locked so as to be secure from unauthorised entry at all times. We will not be responsible for securing any unlocked Unit.

  2. You will use the Unit solely for the purpose of storage and shall not: (a) use the Unit as offices or living accommodation or as a home, business or mailing address (unless using our separate Mailbox Service); (b) do anything at the Facility or in the Unit which may be a nuisance; (c) do anything that may invalidate any insurance policies; (d) paint, alter, or attach anything to the surfaces of the Unit; (e) connect any utilities to the Unit; or (f) leave items or refuse in any common space.

  3. You must maintain the Unit by ensuring it is clean and in good repair. We will be entitled to charge a Cleaning Fee and/or claim costs for any repairs required due to your use.

  4. You must use reasonable care on site, inform Us of any damage or defect immediately, and comply with all directions from Our employees.

  5. This Agreement does not confer on You any right to exclusive possession of the Unit and We reserve the right to relocate You to another Unit of no smaller size, by giving 14 days’ notice.

  6. You must ensure the Unit is suitable for the storage of the Goods intended. We make no warranty that any unit is suitable for any particular goods. Unit sizes are approximate.

  7. We may refuse storage of any Goods if in Our opinion they create a risk to safety or property.

  8. You must give notice to Us in writing of any change of your contact details within 48 hours.

RISK, RESPONSIBILITY & INSURANCE

THIS IS A CRITICAL SECTION. PLEASE READ CAREFULLY.

  1. Condition of Unit and Acknowledgement of Risk: You have inspected the Unit and accept it in its "as-is" condition. You acknowledge that the Unit is constructed of metal, and that metal partitions, doors, and framing may have sharp edges common to this type of construction. You agree to exercise due care and caution for yourself, your guests, and your property when using the Unit.

  2. Indemnity and Hold Harmless: You agree to indemnify, defend, and hold harmless the Facility Owner (Isle Store) and its agents from any and all claims, demands, or causes of action for personal injury or property damage arising from your use of the unit. We will not be liable for any loss or damages suffered by You as a result of You not being able to access the Facility or the Unit.

  3. The Goods are stored at Your sole risk and responsibility. We exclude all liability in respect of: (a) loss or damage to Your business, if any, including consequential loss or lost profits; (b) loss of or damage to Goods, except where this results from Our negligence or breach of contract, in which case Our liability will be limited to the sum of £100 in total.

  4. INSURANCE IS REQUIRED: We do not insure the Goods and it is a condition of this Agreement that the Goods remain adequately insured by You at all times for their full Replacement Value while they are in storage. You warrant that such cover is in place and will not lapse. We do not give any advice concerning insurance cover.

  5. You will be responsible to compensate Us for the full amount of all claims, liabilities, damages, and costs (including reasonably incurred legal fees) resulting from your breach of this Agreement or your use of the Unit.

  6. We shall not be liable for any delay or failure to perform any of Our obligations if such delay or failure results from events, circumstances or causes beyond Our reasonable control (e.g., act of God, riot, strike, fire, flood, epidemic, pandemic, or seizure of Goods by competent authorities).

PERSONAL INFORMATION

  1. We collect your personal data (Data) on registration and process it in accordance with the Data Protection Act 2018 and GDPR. Details are set out in Our Privacy Notice which can be viewed on Our website at https://islestore.co.uk.

  2. DBS Checked Staff: For your peace of mind and the security of your Goods, all our on-site staff have passed an Enhanced DBS check.

COMMUNICATIONS AND NOTICE

  1. We can send You notifications regarding day to day matters by email and/or by SMS.

  2. Notices to end the Agreement, change prices, or enforce rights must be in writing (delivered by hand, pre-paid post, or email). Notices from Us to You will be sent to the contact details on the Cover Sheet. Any notice from You must be sent to Us at Our facility address or by email to help@islestore.co.uk.

CANCELLING OR ENDING THE AGREEMENT

  1. If You entered into the Agreement online (cooling-off period), then You have 14 days after We confirm acceptance of Your order to change Your mind.

  2. Either We or You may end this Agreement at any time by giving the other party 14 days' written notice before the next Payment Due Date. On the Termination Date, You must remove all Goods and leave the Unit clean. If Goods are left in the Unit, Clauses 7 and 23 will apply. You must pay all outstanding Fees up to the Termination Date.

  3. You agree to examine the Goods carefully on removal from the Unit and must notify Us of any loss or damage as soon as is reasonably possible.

  4. Termination or expiry of this Agreement shall not affect any rights, remedies, obligations or liabilities of Us or You that came into effect during the term of the Agreement prior to termination or expiry.

OTHER TERMS

  1. If You wish to take up any additional services We offer, such as our "By the Box" delivery and collection, you will need to sign up to the specific terms and conditions for such services, which may be subject to additional charges.

  2. We may vary the Storage Fee or other terms of this Agreement by giving you at least 28 days' written notice. Your continued use of the Unit will be considered as Your acceptance of the amended terms.

  3. You acknowledge and agree that: (a) the terms of this document constitute the whole agreement with Us and, in entering this Agreement, You do not rely on any statement, promise, or warranty which is not set out in this Agreement; (b) any descriptions or illustrations on our website are published for the sole purpose of giving an approximate idea of the services described in them but they will not form part of this Agreement; (c) the terms of this Agreement apply to the exclusion of any other terms that You seek to impose; (d) You have raised all queries relevant to Your decision to enter this Agreement with Us and We have, prior to You entering into this Agreement, answered all such queries to Your satisfaction; (e) if We decide not to exercise or enforce any right that it has against You at a particular time, then this does not prevent Us from deciding to exercise or enforce that right at a later date; (f) it is not intended that anyone other than You and Us will have any rights under this Agreement (Contracts (Rights of Third Parties) Act 1999); (g) if any provision of this Agreement is or becomes invalid or unlawful, it shall be treated as deleted, but that shall not affect the validity of the rest of this Agreement; (h) You may not assign or transfer any of Your rights under this Agreement; (i) We may transfer Our rights under this Agreement to another organisation and will let You know if We plan to do this; and (j) where there are two or more joint customers, each individual customer takes on the obligations under this Agreement separately.

  4. This Agreement shall be governed by English law and any dispute or claim that either party brings will be decided by the Courts of England and Wales. The parties must first try to settle any dispute by mediation.